Information Technology - Deskside Support Technician

As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University's eight colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart stands out from other Catholic institutions as it was established and led by laity.

Sacred Heart University is a contemporary Catholic university rooted in the rich Catholic intellectual tradition and the liberal arts that cultivates students to be forward thinkers who enact change-in their own lives, professions and in their communities. SHU upholds a universal perspective, welcoming and valuing diverse faith traditions, including those from religious and nonreligious backgrounds. This catholicity, which is the basis of inclusivity, enriches dialogue, deepens understanding and strengthens our commitment to creating a more compassionate and just world.

The Princeton Review includes SHU in its Best 388 Colleges-2023 Edition, and Best Business Schools-2023 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu

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Only applications submitted through the official Careers at SHU site will be accepted for employment consideration. If you are viewing this job advertisement through a different site, please visit Careers at SHU to submit a formal application.

Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions.

Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.

Position Summary

To create a positive experience for all end-users. To maximize operational readiness and provide technical support for all computer labs and desktop computers. Resolve customer issues by escalating or troubleshooting hardware, software, and network connectivity.

Principal Duties & Responsibilities

To create a positive experience for all end users. Provide customer service and/or troubleshoot hardware, software, and network connectivity issues with customer laptops and desktops (where and when applicable). Ensure all academic software is installed and functional in computer labs and classroom computers. Maintain spare parts and desktop inventory (where and when applicable). Order parts from supported vendors (where and when applicable). Provide technical training to the community on equipment usage (where and when applicable). Produce documentation related to equipment installation, troubleshooting, and desktop issuing (where and when applicable). Support all workstations issued to faculty, staff, and administrators (where and when applicable). Distribute and support anti-virus and data-integrity operations for all client PCs (where and when applicable). Coordinate with the Help Desk and Call Center to troubleshoot desktops, peripherals, and cabling (where and when applicable). Provide recommendations on employee computer upgrades or solutions (where and when applicable). Maintain asset inventories (where and when applicable). Provide support and guidance to student workers (where and when applicable). Other duties as assigned. Knowledge, Skills, Abilities & Other Attributes

Bachelor's degree in computer science or related technical field preferred. 2+ years of work experience as a computer technician preferred (where applicable). Experience troubleshooting hardware, software, and network connectivity issues on laptop/desktop computers (where applicable). Strong customer service and problem-solving skills required. Experience required with current operating systems and software such as Windows 10/11, MacOS X, and Microsoft Office Suite (Word, Excel, Access, Outlook, Teams). Experience with project management software. Good knowledge of current CPUs, chipsets, bus configurations, and peripheral technologies required (where applicable). A+, Network+, MCP, or any other industry certifications are a plus. Familiarity with TCP/IP and subnet masking is a plus. Familiarity with CATV, MATV, and fiber-based simplex transmission methods is a plus. Excellent organizational skills. Mature sense of responsibility and judgment. Good interpersonal skills in dealing with a diverse community. Experience with A/V equipment and repairs a plus. Technical audio-visual certifications are beneficial. Unusual Working Conditions

Must be available to work occasional weekends, evenings, and/or holidays as needed to resolve customer issues and maintain operational readiness.

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.

Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.

Other details

Job Family Staff Job Function Information Technology Pay Type Salary Required Education Bachelor's Degree

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