Über
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Job Title: Junior Network Engineer Location: Gurugram, Haryana, India Duration: 12 Months Work Type: Onsite
Description
We are seeking a highly motivated Junior Network Engineer who will be responsible for supporting and maintaining the network infrastructure required for our global enterprise. This is a fantastic opportunity to grow your skills in a dynamic, 24x7 remote environment. The successful candidate will be a dedicated, hardworking individual with a drive for success, looking to bring their skillset to help support and drive our organization forward.
Your Impact Provide foundational support for a global company with offices around the world, ensuring network stability. Monitor network gear, SaaS services,, manage incoming alerts, and perform initial triage for network issues. Assist in network maintenance activities, including patching, upgrades, and performance optimization. Support key network technologies such as Cisco Meraki Switches, Wireless Access Points, Firewalls, routers, Global Protect VPN, and Portnox. Monitoring services and alerts for: network gear and perform initial triage for network/SaaS platform issues. Managing ticket queues, tickets and escalations Collaborate with the team and stakeholders in our offices for troubleshooting and remediation. Contribute to documentation and knowledge-based articles. Your Experience
Basic understanding of network infrastructure and monitoring principles. A strong desire to learn and gain experience with Cisco Meraki, Global Protect VPN, and Portnox. Maintaining ticket queues, tickets and escalations Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications A team player with great communication skills and the ability to collaborate effectively. Flexibility to cover a shift schedule to ensure 24x7 support for our offices. May include an on-call rotation. Must have reliable internet for this remote position. Looking for individuals to bring their experience and creativity to help drive the business forward. BA or BS Degree in a related field or equivalent experience. Nice to Haves
Relevant technical certifications (e.g., CompTIA Network+, CCNA). Previous experience in a support or NOC environment. A bias for action and strong problem-solving skills. A willingness to learn AI tools to help you with your role.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Sprachkenntnisse
- English
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