Über
Mode: On-Site
Location: Everett, WA
Seasoned desktop / Service Desk technician:
Exceptional customer service, communication and writing skills. Detail-oriented, thorough and willing/able to follow established processes and procedures. Responsible, organized, and able to self-direct under with minimal guidance.
This position will be involved in the following activities: Responding to all issues or requests received at the Information Technology Service Desk. Identifying and assessing nature of issue/request and providing resolution based on research, existing technical knowledge, and documentation. Referring incidents and requests that require additional subject matter expertise to the appropriate IT staff person. Ensuring that appropriate troubleshooting has been performed and that issue/request documentation has been collected and documented prior to work order hand-off. Troubleshooting and resolving workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues. Diagnosing the cause of the problem, taking appropriate remedial action, and following-up to perform any other long-term actions that may be required. Following established process, image and deploy/install end-point hardware/software solutions for both physical and virtual desktop environments.
Sprachkenntnisse
- English
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