IT Support Professional for Hardware and SoftwareAdvance American Tech, Inc. • United States
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IT Support Professional for Hardware and Software
Advance American Tech, Inc.
- United States
- United States
Über
Process ticketing information in the CA Service Desk system Provides phone support to remote users. Assisting with Trails issues System software support addressing Citrix, print and other issues Categorize and Report on ticket status Child Welfare Trails System Ticket Triage, assignment and resolution Document ticketing resolution Background Verification Minimum Verification Requirements
Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency. State Criminal Record verification (past 7 years covering each State in which the candidate has resided) County Criminal Records (past 7 Year Address History) Federal Criminal Records Verification (past 7 years) SSN Name Search Global Monitor Check (formerly Patriot/OFAC/Terrorist)
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Order Standard Background Verification Type Qualification Description Competency Experience Required Skills CA Service Desk Familiar processing incident and change order tickets within the CA Service Desk applicaiton Proficient 1-2 yrs No Skills Microsoft Office Proficient in the use of MS Word and MS Excell Proficient 1-2 yrs No Skills Trails System Familiarity with the Colorado Child Welfare Trails System. Ability to navigate the Trails System and interpret data. Proficient 1-2 yrs No
Sprachkenntnisse
- English
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