Loan Processor Spclst

Job Description

Description:

POSITION SUMMARY

Manages loan customers banking needs by assisting with loan transactions, loan documentation, and responding to customer inquiries with appropriate information, problem solving and cross-selling. Provides internal customer service by assisting other Loan Department staff. Performs duties independently with limited supervision

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ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1) Provides high quality customer service by greeting customers, using customer names, asking appropriate questions to determine needs of customers, and responding to customer inquiries and scheduling appointments. Provides information by promptly answering the telephone, directing telephone inquiries and lobby customers to proper personnel, and answering basic and advanced customer inquiries. Assists Loan Processor I with advanced customer/employee inquiries and either handles or transfers more complex inquiries to proper personnel. Communicates effectively with other staff in all offices to further enhance compliance, policies, and teamwork on a timely basis.

1) Supports the effective lending operation by performing the opening and closing procedures, obtains and distributes incoming/outgoing mail correspondence, and assists with inquiries on loan information. Provides analytical and technical support by preparing, monitoring, and completing loan documentation for the Loan Officers and other staff members. Handles interruptions with ease while still maintaining focus and accuracy. Manages several assignments simultaneously, completes independently and meets deadlines accordingly. Able to work extra time, when required to meet deadlines.

2) Ensures accuracy of