Customer Service Specialist

Job Description

xHockeyProducts Pro Shops is seeking a highly motivated, and customer-focused, individual to join our team as a Customer Service Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience for our Team Sales and E-Commerce customers.

Responsibilities
● Respond to customer inquiries via phone and email in a timely and professional manner.
● Provide accurate information about products, services, and company policies.
● Resolve customer issues and complaints with empathy and efficiency.
● Process orders, returns, and exchanges as needed.
● Manage the preparation and shipping of customer orders.
● Receiving and organizing incoming inventory.
● Occasional local travel to xHockeyProducts retail locations.
● Collaborate with other departments to ensure customer satisfaction.
● Continuously improve knowledge of our offerings and industry best practices.
Qualifications
● High school diploma or equivalent; some college education preferred.
● Proven experience in a customer service role is a plus.
● Excellent written and verbal communication skills.
● Strong problem solving abilities and attention to detail.
● Ability to multitask and prioritize in a fast-paced environment.
● Experience with Google Docs, Google Sheets, Microsoft Word and Microsoft Excel.
● Knowledge of hockey equipment is preferred but not required.
● A positive attitude and a passion for helping people.
● Valid driver’s license.

xHockeyProducts Pro Shops has been servicing the needs of the hockey community for over 10 years. Our reputation has been built on providing the best customer experience for both our hockey equipment, and team uniform, customers.

xHockeyProducts Pro Shops has been servicing the needs of the hockey community for over 10 years. Our reputation has been built on providing the best customer experience for both our hockey equipment, and team uniform, customers.