Warehouse Customer Service

Job Description

Key Responsibilities:

Order Management & Coordination

• Oversee daily eCommerce and retail order processing

• Monitor order queues, flag issues, and ensure on-time fulfillment

• Enter data, update order information, and maintain accurate shipment records

Customer Communication

• Serve as the primary point of contact for client questions, order issues, and special requests

• Communicate shipping delays, inventory discrepancies, and resolution plans in a professional and timely manner

• Build strong relationships through clear, consistent communication

Warehouse Operations Support

• Collaborate with floor team leads regarding order priorities, special packing requirements, and project deadlines

• Assist in coordinating inbound deliveries, inventory counts, and quality checks

• Prepare documentation, labels, and reports as needed

General Administrative Support

• Maintain organized digital and physical records

• Assist with reporting for leadership and clients

• Help support smooth day-to-day office operations

Qualifications:

• 1–3 years experience in logistics, eCommerce fulfillment, supply chain, or related administrative roles (preferred)

• Strong computer skills (Excel/Google Sheets, WMS experience is a plus)

• Excellent written and verbal communication abilities

• Strong problem-solving skills and attention to detail

• Ability to multitask and thrive in a fast-paced environment

• Positive attitude and a willingness to jump in wherever needed

What We Offer:

• Competitive pay

• Health benefits (if applicable)

• Paid time off and holidays

• Career growth opportunities in a scaling fulfillment organization

• A collaborative, supportive team environment