Customer Service Representative

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 

• Receive a high volume of inbound calls and emails 
• Identify the reason for the customer’s call, collect relevant information and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Make outgoing calls to follow up with customers an book appointments
• Answer emails, and chat messages daily
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Able to work Saturdays

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters