Customer Service & Banking Support Representative (Floating)

Job Description

Customer Service & Banking Support Representative (Floating)
Locations: Philadelphia, Abington, Warminster
Pay: $22.45/hr + Full Benefits
 Schedule: Mon–Fri, 8:30 AM–4:30 PM
Employment: Direct Hire

We're looking for a people‐focused Customer Service & Banking Support Representative (Floating) to support multiple branch locations and deliver exceptional member experiences.

Responsibilities:

• Assist members with transactions, new accounts, and digital banking
• Provide support across phone, email, and in‐branch interactions
• Help members with loans, financial inquiries, and product recommendations

Training Program:
✔ Month 1: One‐on‐one branch operations training
✔ Month 2: Contact center experience
✔ Month 3: Rotation across multiple branches
✔ Ongoing: Assigned to a home branch with travel as needed

Qualifications:

• 1–3 years of customer service (banking preferred)
• Strong communication and problem‐solving skills
• High school diploma or GED
• Must be comfortable traveling to the 3 different locations as needed
• Criminal & Credit check required