Customer Success Advisor

Job Description

Company Summary:

Since 1964, we have been the world’s largest supplier of fudge making equipment, ingredients, and marketing expertise. Our products are made fresh in retail stores and sold under the retailer’s own name, making us the best-kept secret in retail confectionary. With a strong global presence and a vast network of retail partners, we are committed to delivering exceptional products, service, and long-term business growth.

Our culture embodies the 'Hungry, Humble, Smart' philosophy. We value accountability, integrity, collaboration, and a positive, vibrant work environment.

Job Summary:

The Customer Success Advisor (CSA) serves as the internal owner of customer success for an assigned territory. This role is responsible for managing and growing existing accounts, successfully onboarding new customers, and driving retention and revenue growth through disciplined