Service Advisor

Job Description

???? Service Advisor – McGrath Chevyland

???? Location: Cedar Rapids, IA
???? Full-Time | Monday–Saturday

McGrath Chevyland in Cedar Rapids is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we’ve built our reputation on trust, professionalism, and delivering exceptional customer experiences.

If you're looking for a long-term career where your performance is recognized and your growth is supported, this is the opportunity for you.

• Greet and assist customers in the service lane with professionalism and care

• Guide customers through the service process with clear communication and concierge-level support

• Write and manage repair orders while coordinating workflow with technicians

• Present and sell recommended services and maintenance options

• Maintain consistent communication with customers throughout their service visit

• Help ensure a smooth, organized, and productive service department

• Previous experience as a Service Advisor or in a customer-facing role preferred

• Strong communication and time management skills

• Friendly, organized, and professional demeanor

• Ability to multitask and manage multiple vehicles and clients simultaneously

• Professional appearance and customer-first attitude

• Valid driver’s license with a clean driving record

• Willingness to complete a pre-employment background check

• Work performed at a desk and in the service lane

• Moderate noise level consistent with a dealership environment

• Frequent movement throughout the dealership

• Occasionally lift or move objects up to 20 pounds

• Regular use of hands and fingers for typing and handling documents

• Clear communication required with customers and team members

• PTO starting Day 1

• Health, Dental, and Vision Insurance

• 401(k) with Company Match

• Career growth — 97% of promotions come from within

• Supportive, collaborative, and team-oriented culture

If you’re ready to build a rewarding career and make a direct impact on the customer experience, apply today to join McGrath Chevyland in Cedar Rapids .

Get a glimpse of our culture thorough our videos!

IND3