Commis Waiter/Waitress

Are you passionate about delivering exceptional service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason is on the lookout for exceptional Commis Waiters to join our unique team at our beautiful store in Piccadilly at The Royal Exchange. As a vital part of our team, you will be responsible for demonstrating world-class service, showcasing your passion for our products, and bringing this to life for every customer.

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)

• Up to 40% store and restaurant discounts

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

• Collaborate with the Restaurant team to ensure the smooth running of operations

• Prepare the restaurant for each shift, including bread and butter for stations and ensuring waiter stations are stocked

• Efficiently polish cutlery to maintain our high standards

• Create and deliver an extraordinary customer experience, meeting all set targets

• Demonstrate an authentic and passionate understanding of our brand, menus, and restaurant service

• A commitment to creating and delivering an extraordinary customer experience

• A genuine passion for our brand, menus, and restaurant service

• Strong multitasking abilities and effective time management skills

• The ability to think quickly and adapt to ever-changing situations

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.

In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service, and Local Community Awards.

Ready to embark on an exciting journey with us? We can't wait to meet you!