Information Technology-TECHNICAL SUPPORT ANALYST II-OkmulgeeThe Muscogee Nation • United States
Information Technology-TECHNICAL SUPPORT ANALYST II-Okmulgee
The Muscogee Nation
- United States
- United States
Über
OKMULGEE, OK 74447
s Employee Requisition Telephone( 918) 732- 7827 c
GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284
Submitted ate Employee Requisition Number JOB OPPORTUNITY 3/ 17/ 2026 3: 15
PM
Title/ Position:
TECHNICAL SUPPORT ANALYST II Pay Grade Salary Range Classification SB14 51, 188- 66, 809 Full Time
Department: Location: Location Code: FT/ PT
INFORMATION TECHNOLOGY Okmulgee 55 Full Time
COMPLETED EMPLOYMENT APPLICATION IS REQUIRED.
MUSCOGEE ( CREEK) AND INDIAN PREFERENCE.
General Summary: Perform installations, maintenance and repair work on any computer related equipment that supports the business; laptops, desktops, communications
equipment VOIP phones, tablets/ IPADS, IPhone' s, Android' s, printers, local area network, wide area network, computer related peripheral or software for end user, provide customer quotes and manage inventory.
Principal Duties and Responsibilities: 1. Installing and configuring computer hardware, software, systems, networks, printers and scanners
2. Monitoring and maintaining computer systems and network performance 3. Responding in a timely manner to service issues and requests 4. Providing technical support across the company( this may be in person or
over the phone) 5. Setting up hardware/ MDM ( Mobile Device Management) for new users 6. Repairing and replacing equipment as necessary 7. Testing new technology 8. Possibly training more junior staff inembers 9. Processing quotes for end- users 10. Managing inventory
Minimum Requirements: 1. Minimum Requirements- 1- 3 years of experience with computer hardware/ maintenance and must be able to lift up to 50 Ibs.
Preferred Requirements: 3- 5 years experience with computing devices and software support
Valid Oklahoma Driver' s License required? Yes
Please list any additional licenses required:
Customer Service: Responds promptly to customer needs; Responds promptly to voicemails and Page 3 Revised: 04/ 12/ 2014
Muscogee (Creek) Nationti Human Resources Department Po Box sao
OKMULGEE, OK 74447
s Employee Requisition Telephone( 918) 732- 7827 c
GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284
emails.
Professionalism/ Maintains confidentiality; Keeps emotions under control; Approaches others in a Interpersonal Skills: tactful manner; Reacts well under pressure; Treats others with respect and
consideration regardless of status or position. Time Management: Prioritizes and plans work activities; Uses time efficiently; Sets goals and
objectives.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; Participates in meetings.
Written Communication: Writes clearly and informatively; Able to read and interpret written information. Analytical Skills: Collects and researches data; Uses intuition and experience to complement data. Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness
to others' views. Gives and welcomes feedback; Contributes to building a positive team environment; Supports everyone' s efforts to succeed.
Leadership: Inspires respect and trust; Motivates and effectively influences others; Provides appropriate recognition; Identifies and resolves problems in a timely manner; Uses sound judgement; Makes timely decisions. Works within the approved budget; Conserves organizational resources.
Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adheres to policies and procedures.
Organizational Support: Follows policies and procedures; Supports organization' s goals and values. Quality: Demonstrates accuracy and thoroughness. Quantity: Completes work in timely manner. Safety and Security: Observes safety and security procedures, including cyber security. Attendance/ Punctuality: Regular and on time attendance. Arrives at meetings and appointments on time.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions.
Physical Demands:
While performing the duties of this Job, the employee must regularly lift and/ or move up to 10 pounds and occasionally lift and/ or move:
0 Up to SO Ibs. Up to 100 Ibs. Over 100 Ibs. Physical Exam
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. While performing the duties of this Job, the employee is regularly exposed:
Fumes or airborne particles DOutside weather conditions Toxic or caustic chemicals Risk of electrical shock Vibration Loud Noise
Would this Open Position be considered a Safety Sensitive Position? Check All that Apply
r Muscogee (Creek) Nationti Human Resources Department Po Box sao
OKMULGEE, OK 74447
s Employee Requisition Telephone( 918) 732- 7827 c
GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284
Note: If any box is checked THIS IS A SAFETY SENSITIVE POSITION ( No failed drug test is tolerated). Lf Operate motorized equipment, machinery, power tools, and/ or a motor vehicle.
Repair, maintain, or monitor the performance or operation of any equipment, machinery, or manufacturing process ( preparing food where knives and kitchen equipment is used).
Work in close proximity to motor vehicles or heavy equipment and/ or construction sites. Operate any equipment which could seriously injure any person as a result of misuse. Carry and use of firearms/ ammunition Work with vulnerable or violent clients.
Have direct contact with children and youth. Entrusted with the direct care or custody of children and youth and whose performance of
his/ her duties may affect the health, welfare, or safety of children and youth. Provide direct patient care or providing for the health, safety, and welfare of children,
adults, disabled, and elders.
Perform life threatening procedures such as firefighting, first responder, or EMT duties. Dispense pharmaceuticals Have access to or responsible for confidential information or sensitive data protected by
federal, state, or Muscogee Nation law.
Have responsibility for money, receipts, and/ or disbursement of negotiable instructions, e. g., money, checks, or property disbursements.
Have responsibility for all financial documents, credit data, credit account records, or credit transactions.
Have responsibility for the use, handling, packaging, processing, storage, disposal, or transport of controlled substances, toxic, radioactive, or other hazardous materials.
Have responsibility for security, surveillance, or law enforcement duties. Have routine access to security control and key systems Operate, maintain, or oversee critical services and infrastructure including, but not limited
to: a. Electric; b. Gas; c. Water; d. Power generator; e. Distribution. Positions governed under the rules and jurisdiction of the Department of Transportation Any position in which a momentary lapse in attention could result in injury or death to an
employee or another person.
None of these apply
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Public Relations:
Important attributes of any employee of the Muscogee Nation, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well- informed about the institution, pleasant, courteous and cooperative, and to act in a manner to command respect of co- workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the institution.
r Muscogee (Creek) Nationti Human Resources Department Po Box sao
OKMULGEE, OK 74447
s Employee Requisition Telephone( 918) 732- 7827 c
GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284
MCN Policy Requirements:
All Employees are subject to pre- employment background checks and drug testing. According to MCN Policy Section 502: Page 12/ Section 503 110- 111. All applicants must pass a drug test before beginning work. Any candidate who fails or refuses a drug test shall be withdrawn from employment consideration.
Medical Marijuana License Holder Protection and Non- Discrimination A. Unless a failure to do would cause The Muscogee ( Creek) Nation to imminently lose a monetary or licensing related benefit under federal law or regulations and with the exception of employees whose jobs are safety sensitive or primary job function is driving, The Muscogee ( Creek) Nation shall not discriminate against a person in hiring, termination, or imposing any term or condition of employment or otherwise penalize a person based upon either: a. Solely, the person' s status as a medical marijuana license holder; or b. Solely, the results of a drug test showing positive for marijuana and its components. B. Employees that are medical marijuana card holders shall not use, possess or be under the influence while at their place of employment or during hours of employment.
Sprachkenntnisse
- English
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