2nd Line Technical Support EngineerAFP Technology Ltd • Leeds, England, United Kingdom
2nd Line Technical Support Engineer
AFP Technology Ltd
- Leeds, England, United Kingdom
- Leeds, England, United Kingdom
Über
*Leeds based Managed Services Provider*
Due to continued growth, our rapidly expanding Managed Services Provider in Leeds is looking to strengthen our technical team. We are seeking an experienced Technical Support Engineer with prior MSP experience who is confident working with modern IT technologies and enjoys delivering outstanding customer service.
This is an excellent opportunity to work on the front line of IT support, implementing the latest technologies while being part of a supportive and friendly team.
*Key Responsibilities*
* Provide remote and on site IT support to over 130 businesses across Yorkshire and beyond
* Organise and manage your own workload, ensuring accurate time logging on all tasks
* Attend client sites as required
* Act as a technical escalation point for junior team members
* Manage customer expectations by providing clear advice and realistic timeframes
* Occasional travel to further a field with all expenses paid
*Required Experience and Qualifications*
* Minimum of 3 years experience in a technical support role, ideally within an MSP environment
* Strong customer service focus
* Excellent written and verbal troubleshooting skills
* Full UK driving licence and access to a vehicle
* Relevant professional certifications such as Microsoft or CompTIA
*Technical Skills*
* *Microsoft Cloud*: Microsoft 365, Azure AD, Intune
* *Virtualisation*: Hyper V or VMware
* *Windows Server*: Active Directory, Group Policy, file shares, permissions, SQL
* *Networking*: DHCP, DNS, VPNs, VLANs, firewalls, TCP IP, routers and leased lines
* *Backup solutions*: Veeam, Acronis
* *VoIP systems*: 3CX
* Experience with RMM tools including helpdesk systems, patch management and automation is desirable
*Desirable Experience*
* Cloud migrations from on premise environments to Azure and Microsoft 365
* Microsoft Intune device management including enrolment, policy deployment and security baselines
* Supporting customers through Cyber Essentials certification
* Firewall configuration and VPN deployment
* Apple device support including macOS, iPads and Apple Configurator
*Benefits*
* Salary £28,000 to £35,000 depending on experience
* 20 days annual leave plus bank holidays and an additional day per year of service
* Work from home 1 day a week
* Christmas shutdown each year
* Pension scheme
* On site parking
* All travel expenses covered
* Regular company social events
* Bright HR employee portal with access to discounts and offers
* Unlimited professional training and certification opportunities
*About Us*
Founded in November 2019 during the pandemic, we built our business by focusing on hard work, reliability and exceptional customer care. Today we are thriving, with a growing team and a strong reputation for service quality. In over five years we have only lost three clients, something we are very proud of.
We are a friendly and open team where honesty and fairness are central to how we work. Our aim is simple. Keep customers happy long term by delivering consistent, high quality support.
Although this role is primarily office based, all of our systems are cloud based, giving flexibility when life events arise. We trust our team and support a healthy work life balance.
Our company is part of a wider group which includes a managed print provider, a software development firm and a document management company. Across the group there are around 50 employees. We share communal spaces and regularly organise social events throughout the year.
If you are looking to develop your career within a growing MSP that values its people as much as its customers, we would love to hear from you.
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Benefits:
* Company pension
* On-site parking
* Work from home
Application question(s):
* At least 3 years working for another IT managed service provider, using a helpdesk and ticketing system.
Experience:
* Technical support: 3 years (required)
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 25% (preferred)
Work Location: In person
Sprachkenntnisse
- English
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