Customer Experience Account Manager

Mission

The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. With your organizational skills and communication abilities, you’ll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients’ satisfaction but also to support sales growth and boost Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!

In this role, you will have the opportunity to:

• Serve as the primary point of contact for our international clients
• Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
• Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
• Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
• Anticipate and resolve logistics and supply chain issues to ensure efficient execution
• Track KPIs (key performance indicators) related to your clients
• Build strong relationships with clients on a daily basis
• Propose concrete solutions that simplify their experience
• Communicate clearly to build trust and loyalty
• Add value to every interaction

Are you passionate about customer satisfaction? We want to get to know you! Send us your application today.

Profile

With the following skills and qualities, you will thrive in this role:

• Administrative skills
• 3 to 5 years of experience in customer management; experience in a manufacturing environment is a plus (B2B)
• Bilingual in French and English to communicate with our English-speaking clients.
• Interpersonal Skills
• Known for being self-reliant, organized, and skilled with computer systems/software (knowledge of Salesforce, EDI, and Syteline is a plus)

Benefits designed to help you go far!

• A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work, and more)
• Group insurance plans that fit your lifestyle
• An RRSP with employer contributions for financial stability
• An Employee and Family Assistance Program (EFAP) and access to telemedicine services for a helping hand when needed
• A $2,000 referral bonus to help you find colleagues who are as dedicated to their work as you are!

And even more!

• Social activities to connect with your colleagues