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Über
Role:
Desktop Support Specialist Compensation:
Up to $25/Hr. Commensurate with experience Location: On-site,
Somerville, NJ Length of Contract:
1 Year
Position Summary The Desktop Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role ensures that end users can efficiently operate technology systems by diagnosing issues, installing equipment, maintaining systems, and delivering exceptional customer service. The Desktop Support Specialist serves as the first point of contact for technical support and plays a key role in maintaining organizational productivity and IT reliability.
Responsibilities:
End-User Support
Provide first and second-level technical support for desktops, laptops, and peripherals. Respond to tickets, phone calls, and walk-up requests in a timely manner. Troubleshoot laptop hardware, software issues along with supporting network Printer issues Assist users with login issues, password resets, and system access. Hardware & Software Support
Install, configure, and maintain desktops, laptops, and printers Deploy operating systems and software updates. Replace defective hardware components and coordinate repairs when necessary. Maintain inventory of IT assets and equipment. Systems & Network Support
Support Windows Devices Assist with basic network troubleshooting including connectivity, VPN access, and Wi-Fi issues. Maintain Active Directory user accounts and permissions. Configure email clients and productivity applications.
IT Operations
Document incidents, resolutions, and procedures using a centralized ticketing system. Maintain system security by applying patches and updates. Assist with onboarding/offboarding of employees including account setup and device provisioning. Support conference room technology and AV equipment. Customer Service
Communicate technical issues clearly to users Provide training or guidance to users on best practices. Ensure a high level of customer satisfaction.
Qualifications:
2+ years of desktop support or help desk experience. Strong knowledge of Windows operating systems and Microsoft Office. Experience with Active Directory and user account management. Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Windows 10 / Windows 11 support, Microsoft 365 / Office applications Active Directory user management and Hardware troubleshooting (PCs, laptops, printers) Education
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Equal Opportunity Employer: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
About RCM: RCM is publicly traded on Nasdaq under the symbol RCMT. RCM is a business and technology solutions provider with world-class talent in key market segments. We help design, build, and enable the Industries of Tomorrow, Today. Operating at the intersection of resources, critical infrastructure, and modernization of industries, RCM is a provider of services in Life Sciences, Data & Solutions (IT), Healthcare, Engineering, Aerospace & Defense, and Process & Industrial.
Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Sprachkenntnisse
- English
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