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Our client is seeking an experienced Application Support / Service Desk professional to join their IT operations team. This role is ideal for someone with a solid service desk background who also has experience supporting and configuring applications within a Microsoft cloud environment.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
You’ll play a key role in providing reliable technical support, resolving application and system issues, and working closely with stakeholders and third-party vendors to ensure high service levels.
Key Responsibilities- Provide 2nd line application and service desk support for business-critical systems
- Diagnose, troubleshoot, and resolve software, application, and system-related issues
- Log, track, and manage incidents, service requests, and problems using ITSM tools
- Operate in line with ITIL frameworks and best practices (incident, problem, change, and request management)
- Support and administer Microsoft technologies including:
- SharePoint
- Exchange Online
- Microsoft 365
- Assist with application configuration, access management, and user lifecycle processes
- Engage effectively with internal stakeholders to understand requirements and provide clear updates
- Work with external vendors to resolve escalated issues and manage third-party services
- Maintain documentation, procedures, and knowledge base articles
- 2–3+ years’ experience in a Service Desk / Help Desk or Application Support role
- Strong understanding of ITIL frameworks and ITSM best practices (essential)
- Hands-on experience with ITSM tools (e.g. ServiceNow, Jira Service Management, Freshservice, xcfaprz etc.)
- Proven ability to diagnose and resolve application and system issues
- Experience supporting Microsoft 365 environments, including SharePoint and Exchange Online
- Exposure to Azure and Entra ID administration is highly desirable
- Excellent verbal and written communication skills
- Strong stakeholder engagement and relationship management abilities
- Experience engaging with third-party vendors and support partners
- IT qualification or equivalent practical experience in a technical support role
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Sprachkenntnisse
- English
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