Über
Waypoint's Critical Services department is currently seeking a member to join our Coordinated Entry Call Center team to provide information and referrals to clients. This is a social work profession and no sales are involved. Working in the office is required, it is not a remote position. It's full-time at 40 hours/week. The shift will be 9am - 5pm, Monday through Friday. The pay is $18/hour. Principal Duties And Responsibilities
Field and respond to phone calls and in-person clients Collect and input data from calls for rental assistance, domestic violence support, and emergency shelter Provide information, make referrals, take messages, and provide a triage screening to callers for admission to housing and rental programs Remain informed on statewide resources and systems to make appropriate referrals Complete requested paperwork in a timely manner Work within an HMIS system to enter data accurately in a timely manner Use critical thinking skills to appropriately refer clients to correct resources Assist with program components as assigned Complete client requests utilizing our email and software systems including: MS Outlook, Word, Excel, and Google Documents Competencies
Values:
Demonstrate Waypoint's core values every day you are at work: have compassion, instill ownership, empower people, and embrace diversity. Dependability:
Show up to work on time, every time. Keep your commitments. Take responsibility for your own actions. Understand implications of your decisions. Communication:
Demonstrate the ability to treat others with respect and consideration when working with a variety of personalities and leadership styles. Listen and seek clarifications. Communicate internally and externally in a positive tone. Professionalism:
Take pride in how you present yourself. Motivate yourself to bring your best every day. Develop strategies to achieve organization goals. Adaptability:
Be able to multitask in a changing and evolving work environment to best fit the situation. Demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. General Duties And Responsibilities
Comply with all Waypoint policies and Waypoint letter of employment Maintain client and program confidentiality as defined in Waypoint's Confidentiality Policy Demonstrate a positive attitude and professional manner, both in appearance and actions in carrying out job responsibilities Follow Waypoint Crisis Communication Plan completely in crisis situations Attend and participate in Waypoint departmental, interdepartmental and staff meetings as directed Maintain scheduled work hours and notify your immediate supervisor personally of absences Support Waypoint events Promote Waypoint team concept by being courteous and helpful to other employees and clients Accurately maintain necessary forms and records and submit in a timely manner, especially accident/incident report forms Be responsible for maintaining the cleanliness of the total work environment Complete time cards and/or employment records accurately and submit on time to supervisor This position may require regular evening and weekend work hours; individual must be able to work flexible hours Work with supervisor to develop a professional growth plan Attend in-service trainings and work to increase skills in field Be on the job at least 90% of the time Perform all other duties as assigned by Waypoint Benefits
12 Paid Holidays, includes your birthday (Regular part-time employees receive holiday pay - prorated) 2 weeks PTO first year of employment Self-Care & Family Time, additional paid time off that is equivalent to 1 week/year $25K Life Insurance paid in full by Waypoint Medical insurance through Wellmark; Waypoint pays $405/month towards this insurance Dental & Vision Insurance FSA & HSA Short-Term Disability 401K & Match Employee Childcare Discount at KidsPoint Employee Assistance Program - counseling, financial and legal services Certified Public Service Loan Forgiveness Employer Qualifications
High school diploma with at least one year experience in human service delivery which includes medical, public health and human services; or equivalent work/life/volunteer experience Must be proficient with: MS Outlook, Word, Excel, and Google Docs Type at least 30 WPM Understanding of the dynamics of homelessness, domestic violence, child abuse, sexual abuse/assault, substance abuse, and mental illness Demonstrate a sensitivity to working with families of diverse racial and cultural backgrounds and an understanding of poverty and oppression If a Waypoint/DHS Non-Law Enforcement Records Check is required, must receive a negative report If required to drive a Waypoint vehicle, must have valid drivers license and be insurable to meet the requirements of Waypoint insurance provider; if required to transport clients, must have valid chauffeurs license Be able to sit, stand, walk, stoop, kneel and lift up to 40 pounds
Sprachkenntnisse
- English
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