IT Support & Telecomms Engineer GBP 25000

Job role: 1st Line IT Support Engineer Location: Telford - 5 days in Office Salary: £25,000 +

My client is looking for a skilled and enthusiastic 1st Line IT Support Engineer to deliver top-notch technical support. This is a fantastic opportunity to work in a fast-paced, dynamic environment where your expertise will make a real impact.

If you have a passion for problem-solving and a strong foundation in computer networking, software, and hardware support, we'd love to hear from you.

Job overview:

• Provide great customer support by quickly answering questions and solving technical problems.
• Troubleshoot software issues, including operating systems and apps.
• Help with hardware problems, making sure all equipment works properly.
• Use company tools to track issues and manage support tickets.
• Check how networks are running and help improve system performance.
• Keep clear records of support processes, solutions, and user guides.

What we are looking for:

• Solid experience in a technical support role, with expertise in computer networking and customer service.
• Skilled at troubleshooting Windows Server environments.
• Familiarity with software diagnostic tools and techniques.
• Experience using ticketing systems.
• A team player who is also self-motivated and proactive.

If you're excited about technology, enjoy tackling challenges, and love helping others, this is your chance to shine. Please apply now