ERP Director

ERP Director – Strategic Leadership Role (Dynamics 365 Focus)

We are seeking an experienced ERP Director to lead enterprise-wide ERP strategy and delivery, with a strong initial focus on Microsoft Dynamics 365 (CRM and related platforms). This is a senior leadership role responsible for driving digital transformation, establishing governance, and overseeing large-scale ERP and CRM initiatives across multiple regions.

The role will play a key part in stabilising, optimising, and scaling Dynamics 365 as a core enterprise platform, while maintaining responsibility for the broader ERP landscape.

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• Strategic Leadership
  
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  • Define and execute ERP and Dynamics 365 strategy aligned with long-term business objectives.
    
  • Provide strategic ownership of Microsoft Dynamics 365 CRM, including roadmap definition, adoption, and optimisation.
    
  • Evaluate and recommend ERP and CRM solutions, enhancements, integrations, and future platform evolution.
    
  • Champion ERP- and CRM-enabled digital transformation, driving operational efficiency, data visibility, and improved customer and commercial outcomes.
    
  
  

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• Governance & Oversight
  
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  • Establish governance frameworks for ERP and Dynamics 365 usage, data integrity, compliance, and risk management.
    
  • Own Dynamics 365 platform governance, including environment strategy, release management, and data standards.
    
  • Manage budgets, vendor contracts, and strategic partners, including Microsoft and Dynamics implementation partners.
    
  • Monitor system performance, scalability, security, and availability across ERP and CRM platforms.
    
  • Maintain accountability for business-as-usual (BAU) operations and change management, with particular emphasis on Dynamics CRM.
    
  
  

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• Project & Delivery Leadership
  
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  • Lead enterprise-wide Dynamics 365 programmes, including CRM optimisation, functional expansion, integrations, and upgrades.
    
  • Oversee ERP initiatives such as implementations, upgrades, and system integrations, ensuring alignment with the Dynamics roadmap.
    
  • Drive cross-functional collaboration between IT, Sales, Finance, Operations, and Customer teams to resolve system challenges.
    
  • Support business case development and prioritisation to validate ROI on Dynamics and ERP initiatives.
    
  • Ensure appropriate resourcing, capability, and delivery governance across all ERP and CRM programmes.
    
  
  

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• Stakeholder Engagement
  
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  • Act as a senior liaison between business leaders and IT delivery teams, with strong engagement across commercial and customer-facing functions heavily reliant on Dynamics CRM.
    
  • Partner with executive stakeholders to identify, prioritise, and forecast Dynamics 365 enhancements that support revenue growth and customer experience.
    
  • Provide thought leadership on Microsoft Dynamics, ERP trends, and best-practice enterprise platform adoption.
    
  
  

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• Team Leadership & Capability Development
  
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  • Build, lead, and mentor a high-performing ERP and Dynamics delivery function.
    
  • Ensure effective training and enablement for both Dynamics 365 users and technical teams.
    
  • Foster collaboration between internal teams and external partners to maximise platform utilisation and value realisation.
    
  
  

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• Key Skills & Competencies
  
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  • Strong strategic thinking with the ability to link Dynamics CRM capabilities to business outcomes.
    
  • Senior leadership and stakeholder management across enterprise environments.
    
  • Proven financial, vendor, and contract management expertise.
    
  • Excellent communication and influencing skills at executive level.
    
  • Results-driven mindset with a focus on innovation and platform maturity.
    
  • Proficiency with BI and reporting tools (Power BI strongly preferred).
    
  • Knowledge of compliance and governance frameworks (GDPR, SOX, GxP where applicable).
    
  • Expertise in enterprise architecture, process optimisation, and platform integration.
    
  • Deep understanding of ERP- and CRM-supported processes, particularly Sales, Customer Management, Finance, and Operations.
    
  
  

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• Qualifications & Experience
  
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  • 15+ years’ experience in ERP leadership roles, including ownership of large-scale enterprise platforms.
    
  • Strong hands-on leadership exposure to Microsoft Dynamics 365, particularly CRM, with responsibility for roadmap, governance, and delivery.
    
  • Broader exposure to ERP platforms such as SAP, Oracle, NetSuite, or similar.
    
  • Experience working in commercially driven environments supporting sales, customer, and revenue operations.
    
  • Bachelor’s degree in a relevant discipline; MBA or equivalent preferred.
    
  • Relevant ERP / CRM certifications (Microsoft Dynamics, SAP, Oracle Cloud desirable).
    
  • Experience with cloud-based ERP/CRM platforms and enterprise digital transformation.
    
  • Willingness to travel regularly across Europe and the US.
    
  
  

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• Additional Requirement
  

All applicants must hold a valid EU passport or Stamp 4 visa to be considered.

For more information please apply here or contact Michael Mooney / michael(dot)mooney(at)eirbusiness(dot)ie

Ref: EET7759

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work visa to apply.

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