Service Desk Engineer

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Shift pattern - 2 Early shifts (7pm -7am) followed by 2 Late shifts (12pm - 11:59pm) followed by 4 days off

Your new role:

• Respond to manage the support contacts and tickets as defined within Service Level Agreements

• Work asa team to deliver timely resolution to customer requests from telephone, portal and email

• Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible

• Performs general preventative maintenance tasks on computers, laptops and Network platforms

• Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets)

What you’ll need to succeed:

• Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level

• Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network

• Experience in using ITIL based ticketing system (ITIL foundation preferred)

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level

• Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

• Dedicated Learning and Development team and access to a range of training, courses and certification support

• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave