Customer Account Manager

Job Description

General

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach information and customer information in a confidential manner.

Tasks

• Familiar with but not directly responsible for aspects of order entry, quoting, and customer ordering.
• Maintain purchase order records and verify price quoted against the amount billed.
• Assist with special projects and other duties assigned by the Operations Manager.
• Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Direct requests and unresolved issues to the designated resources
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Follow-up on open quotes and specialty projects.
• Use of MI-5 CAD/CAM software to review customer supplied information.
• Develop and maintain good working relationships with Marbach customers.
• Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
• Ability to travel to Michigan City, IN for training and planned travel to customer sites.
• Build a confidence-based relationship with accounts in relaying up to date information between accounts and various departments in Marbach
• Manage communication channels to ensure questions, concerns, and proactive information is transferred between accounts and Marbach.
• Customer care mentality – driving priority across departments in the interest of satisfying