Restoration Manager

Job Description

Restoration Branch Manager - Wilmington, NC

We're opening a new restoration branch in Wilmington and are looking for a hands-on, experienced leader to help build it from the ground up. This is a unique opportunity for someone with real restoration experience who enjoys leading people, solving problems, and running a branch they can be proud of.

As the Restoration Branch Manager, you'll be responsible for both the day-to-day operations and the long-term success of the branch. You'll hire and develop your team, ensure projects run smoothly, support growth, and make sure customers and insurance partners have a great experience from start to finish. You won't be doing it alone-our leadership team will support you-but this role comes with real ownership and accountability .

• Hire, train, and lead a team of restoration technicians and sales staff

• Set clear expectations, coach performance, and hold your team accountable

• Oversee daily operations to ensure jobs are completed safely, correctly, and on time

• Ensure all field documentation is accurate and submitted on schedule

• Manage equipment, materials, and inventory so your team has what it needs

• Handle customer questions or concerns professionally and maintain high satisfaction

• Build and maintain strong relationships with insurance adjusters and partners

• Support estimating and sales efforts to drive consistent revenue growth

• Track key metrics, manage branch budgets, and control expenses

• Continuously look for ways to improve efficiency, quality, safety, and overall results

Must-Have:

• 5+ years of hands-on restoration experience

• Experience leading or mentoring technicians or sales staff

• Knowledge of Xactimate and restoration estimating

• Understanding of insurance processes and adjuster relationships

• Familiarity with IICRC standards and restoration best practices

• Strong leadership, communication, and customer service skills

• Comfortable managing budgets and keeping operations financially healthy

• Organized, detail-oriented, and process-driven

Nice-to-Have:

• Previous branch or department management experience

• Sales or business development background

• Experience improving workflows, safety practices, or operational processes

• Knowledge of the Wilmington, NC restoration market

• Build and lead a new branch: Shape how the branch operates and leave your mark

• Ownership and visibility: Your work will be recognized across the company

• Competitive pay and bonuses: Base salary plus bonus potential tied to performance

• Benefits and PTO: Comprehensive package to support your life and well-being

• Growth opportunities: High-performing leaders can grow with the business

• Supportive environment: Guidance and mentorship available as you step into this leadership role

This is not a purely individual contributor role, and it's not a "set it and forget it" position. You'll be actively involved, visible, and hands-on as the branch grows-but with support from an experienced leadership team. If you enjoy leading people, solving problems, and seeing the direct impact of your work, this is a role where you can thrive.

Ready to Take the Lead?
If you have real restoration experience and are ready to lead a new branch, we'd love to hear from you. Apply today and let's talk about how you can help grow our Wilmington restoration branch.