Branch Manager

Job Description

Description:

At First Choice Coffee Services , we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We are actively looking for a full-time Branch Manager . As the branch’s leader, you will play a critical role in overseeing and managing the branch’s day-to-day operations, including coordination of all daily work and responsibilities within route sales, service, warehouse, sales and administrative functions, as well as the coordination and oversight of key client communications and directives.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!

What you'll be doing - The Role:

• The First Choice Branch Manager is focused on driving business growth and client retention, managing labor costs and expenses, driving employee development and accountability, and fostering a safe and positive work environment for all employees.
• Train and support all personnel, as well as developing and implementing strategies to achieve company directives and branch-specific goals.
• Directly manage employee groups in route delivery, service, warehouse, customer service and sales, resulting in timely and accurate completion of departmental tasks.
• To recruit, train, develop, and motivate personnel resulting in a positive working environment for all First Choice employees.
• Leverage leadership skills to set development goals and provide regular performance feedback for all employees, including one-on-one training, observation and in-field support.
• Know the procedures and the systems practiced in the customer service department and sales departments, resulting in the ability to effectively supervise personnel, as well as maintain a customer service driven business philosophy.
• Ensure and foster effective communication within all departments and across all levels of the organization.
• Develop and maintain key client relationships to grow base business and impact retention of