Infrastructure Engineer

Infrastructure Engineer

Location: This position is largely remote, with the occasional travel. We have offices in Kent, Cambridgeshire, Manchester, and Stoke-On-Trent.

Role Purpose:

We are looking for an Infrastructure Engineer with a focus on Azure infrastructure development and to provide 3rd line support to the Group’s infrastructure estate, ensuring that the business continues to function when issues arise.

You must be able to quickly diagnose escalations from the IT service desk at an expert level and resolve efficiently and in a safe manner.

Key Responsibilities:

Ensure smooth operation of Group infrastructure technologies and services, including change control and service protection.

Collaborate with Service Management for risk identification and incident analysis.

Provide 3rd line support in Datacentre/Cloud, networks, and system operations.

Drive continuous improvement using automation and tools.

Support other IT areas when needed.

Promote compliance with quality standards, security policies, and regulations.

Safeguard sensitive information and uphold whistleblowing procedures.

Stay updated on industry trends and encourage team development.

Maintain a positive, professional image internally and externally.

Prioritize confidentiality and perform additional duties as required for this role.

About you:

Previous experience as a 3rd line Infrastructure Engineer

High degree of operational awareness, and can therefore generate positive operational outcomes through the change they are delivering

Proactive mindset, with a continuous improvement mentality

Robust / up to date knowledge and experience of Technology delivery in infrastructure operations environment

Experience with Hypervisor Administration (VMware/Hyper-V/Azure/AWS) and Active Directory

Ability to think “outside of the box” and go the extra mile.

Desirable Technical Skills

O365/EntraID

System Centre Technologies

Networking

NetApp SAN

Azure/AWS Cloud

HPE Synergy

Infrastructure as a Code (Terraform)

Powershell

Multi Tenant Environments

Multi Forest Environments

Linux

MS Exchange