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Director, Claims Operations (Field)
USAA
- Converse, Texas, United States
- Converse, Texas, United States
Über
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. As a dedicated Director, Claims Operations, you will manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results. You will be responsible for leading execution change management, claims strategies, leader development and technology adoption. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.
This director will support Texas and Colorado and you should currently live in either.
Relocation assistance is
not
available for this position.
Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams. Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations. Plan, organize, and control the resources to deliver the appropriate claims service. Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act. Provide guidance on technical matters, monitors claims reserves and extends settlement authority. Be responsible for service, loss control, and loss adjustment expense. Understand, research, and work to influence the financial impact for their respective business area. Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor’s degree: 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency. ~3 years of direct team lead or management experience. ~ Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities. ~ Experience using, interpreting, solutioning and leading with data.
15 or more years of experience leading Auto Physical Damage claims operations. ~ Advanced technical knowledge of Auto Physical Damage estimating and current repair processes. ~ Experience successfully leading claims operations in multiple geographies. ~ Strong analytical skills to assess complex claim situations, make informed decisions and implement effective solutions. ~ Bachelor’s degree.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sprachkenntnisse
- English
Hinweis für Nutzer
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