Technician 3

Start date: 10/03/2024 End Date: 02/02/2026 Pay: £200 per day Location: Camberley Working Style: 5 days on-site

Responsibilities:

Server Management: Work on HP, Dell, and IBM servers, including server provisioning, racking, stacking, and configuration. Support and Training: Provide support to Trainee Data Centre Engineers as needed. Troubleshooting: Identify and resolve hardware faults, arranging replacements when necessary. Equipment Management: Install and decommission redundant equipment. Hardware Support: Offer expert hardware support to ensure optimal server performance. Customer Service: Proactively update customers and resolve service issues, ensuring high-quality technical support and customer service within the live Data Centre. Collaboration: Work closely with all members of the support team to maintain efficient and productive operations. Communication: Liaise with on-site support engineers and other sites to ensure seamless operations. Incident Management: Manage all incoming calls and emails to the data centre support function. Vendor Coordination: Liaise with third-party suppliers to report and escalate customer problems. SLA Compliance: Respond to customers within agreed Service Level Agreements (SLAs). Escalation Processes: Follow escalation processes, escalating tickets to support management and other teams as required. Ticket Monitoring: Escalate tickets to 2nd line support within agreed timescales and continue to monitor these tickets until resolution. Requirements:

Proven experience working with HP, Dell, and IBM servers. Strong troubleshooting and hardware support skills. Excellent communication and customer service abilities. Ability to work effectively in a team and support trainee engineers. Experience in managing and resolving hardware faults. Familiarity with data centre operations and support functions. Ability to work on a shift rota. Shift Rota Early - 07:00 to 14:30

Late - 14:30 to 22:00

Week night - 22:00 - 07:00

Weekend day - 07:00 - 19:00

Weekend night - 19:00 - 07:00

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