CRM Manager

About the Role: Our client, a fast-growing organisation known for its innovation in the entertainment and membership space, is seeking a results-driven CRM Manager to lead and optimise their customer relationship management strategies. This is a key role for a data-savvy professional who thrives on driving customer engagement, acquisition, and retention through expertly managed campaigns, lists, and workflows.

If you have a passion for leveraging data to deliver high-impact CRM strategies and the skills to maintain a seamless customer journey, this role is for you.

Key Responsibilities:

• List & Segment Management: Maintain and refine customer lists, flows, and audience segments in Klaviyo to maximise engagement.

• Performance Tracking: Analyse CRM performance metrics, deliver actionable insights, and optimise key KPIs such as deliverability, engagement, and retention.

• Campaign Execution: Plan, execute, and optimise daily CRM campaigns, including A/B testing to enhance effectiveness.

• Workflow Management: Oversee workflows to ensure a seamless customer experience and maintain the accuracy and hygiene of data.

• Collaborative Engagement: Partner with the customer service team to align CRM initiatives with sales goals, ensuring a consistent pipeline of highly engaged leads.

• Innovation & Strategy: Stay updated on the latest CRM tools and trends, implementing improvements and collaborating with the design team in Figma to create impactful assets.

What We’re Looking For:

• Proven experience as a CRM Manager or in a similar role.

• Expertise in CRM platforms, particularly Klaviyo.

• Strong organisational and multitasking skills with a meticulous eye for detail.

• Proficiency in data analysis, performance tracking, and delivering actionable insights.

• Experience with A/B testing, acquisition, and retention strategies.

• Familiarity with Figma for design collaboration is a plus.

• Excellent communication skills and the ability to work collaboratively across teams.

• A strategic thinker who can execute effectively in a fast-paced environment.

Benefits of Joining:

• Hybrid working options for flexibility. (3 days onsite, 2 remote)

• Opportunities for career growth and professional development.

• Competitive salary based on experience.

• Collaborative and dynamic work environment.

• Work with a forward-thinking team driving innovation in their industry.

This is your opportunity to make a meaningful impact by driving CRM excellence in an exciting, fast-growing organisation.

Apply Now to take your CRM expertise to the next level