Project Manager, WhatsApp Integrity Operations

Responsibilities:

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• Execute the Scams Operations Strategy, collaborating cross-functionally across operations, product, policy, engineering, and data/analytics to deliver projects. Maintain a continuous focus on driving operational success and improvements
  
• Manage day-to-day vendor Operations of Scams team through vendor engagement and process improvement, to manage quality and efficiency outputs
  
• Support Scam's team initiatives involving LLM/AI by providing expert knowledge and helping ensure that LLM/AI solutions enhance user experience and safety
  
• Proactively analyze operational and Integrity data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis
  
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience and safety
  
• Effectively plan and manage complex cross-functional projects from the initial ideation phase through final execution
  
• Develop an end-to-end understanding of integrity harms and how they affect our community to become a subject matter expert for the company in the Scams space. Use this expertise to conduct in-depth evaluations of user issues to support operational work (vendor and LLM/AI) and our Integrity partners
  
• Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
  

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• Experience in a role involving strategic/analytical initiatives (process improvement, vendor management, project management, quality)
  
• Experience xcfaprz operating in and delivering results in an ambiguous environment
  
• Experience with strategically, analytically and creatively evaluating and solving problems
  
• Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
  

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• Experience in Integrity and/or Operations
  
• Experience managing complex projects or process improvements