Accounts Manager

Job Description

Organizational Overview
PrepMatters, Inc. is the premier source in the Washington metro area for one-on-one test preparation and educational planning. Since 1996, we’ve helped thousands of students achieve excellence in academics and testing. Our tutors have logged over 250,000 hours providing diagnosis and instruction to students in the one-on-one setting.
Position Summary
The Accounts Manager is a high-touch, front-line professional responsible for guiding prospective families through the enrollment process. Serving as a brand ambassador, this role conducts in-depth placement interviews to assess student needs and provide recommendations for tutoring services. By pairing students with the ideal tutor and providing “concierge” style support, you ensure every client receives a personalized and seamless introduction to PrepMatters premier educational services. This role offers hybrid flexibility, with a 60% in-office presence to support team collaboration.
Primary Responsibilities

• Convert email and telephone inquiries to successful placements by advising families on PrepMatters services based on their students' academic needs.
  
• Work closely with students' families and our tutors to ensure a high level of successful placement outcomes.
  
• Provide concierge-style customer service to prospective and current customers when answering questions or addressing concerns about company services.
  
• Coordinate and collaborate with colleagues to optimize placement success.
  
• Establish an ongoing and trusting relationship with the students’ families.
  
• Maintain accurate records of client interactions, placements, and follow-ups within the company CRM system.
  
• Achieve key performance metrics by leveraging CRM data to track client interactions and collaborating with the tutoring team to optimize long-term placement success.
  

Education and Experience

• Bachelor's degree
  
• A minimum of 2 years in sales or high-end customer service.
  
• A minimum of 2 years of demonstrated customer service experience
  

Knowledge, Skills, and Abilities

• Communication: Exceptional verbal and written English skills, with the ability to articulate complex educational concepts clearly and persuasively.
  
• Consultative Mindset: Proven ability to take initiative, confidently direct customer inquiries, and guide families toward the best service fit.
  
• Detail Orientation: Superior organizational skills and a natural aptitude for managing complex schedules and client details.
  
• Technical Proficiency: Strong command of Microsoft Office (Outlook, Word, and Excel) and an ability to quickly master new CRM (Zoho preferred) or scheduling technology.
  
• Professionalism: A dependable, "concierge" attitude with the emotional intelligence to manage sensitive family academic needs.
  

This position offers a comprehensive benefits package (medical, dental, vision insurance, paid sick leave, paid time off, paid holidays, employer paid life insurance and disability, SIMPLE IRA with employer match and an Employee Assistance Program).

Compensation: $65,000-$75,000

Individual pay is set based on a variety of factors, including relevant experience, skill level, and background, to ensure a fair and commensurate offer.

Location & Residency Requirement

This position is based out of our Bethesda, Maryland office and requires regular in-person engagement. To be considered for this role, applicants must currently reside in Maryland, Virginia, or Washington, DC. This position follows a hybrid work model, with an expected 60% in-office presence at our Bethesda location to support team collaboration and client engagement.

To Apply

Please submit a resume and cover letter. Due to the high volume of emails that we receive, we regret that we are unable to respond personally to each application. All applicants selected for further consideration will be contacted by email. No phone calls, please.

Physical Demands

This position primarily involves sedentary work in an office or remote setting. The employee is regularly required to sit, use hands and fingers to operate computers and related equipment, and communicate verbally and in writing. Occasional lifting and carrying of equipment up to 10 pounds may be required. Visual acuity is necessary for prolonged use of computer monitors.

Equal Employment Opportunity Statement

PrepMatters provides equal employment opportunities to all employees and applicants without regard to race, color, religion, ancestry, national origin, age, marital status, sex, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. In accordance with Maryland law, we are committed to providing a work environment free from discrimination and harassment.