Über
GENERAL DUTIES AND RESPONSIBILITIES: Perform ServiceNow administrator duties, including managing users, roles, permissions, and platform upgrades Work closely with product management and business stakeholders to understand needs, document requirements, and ensure alignment with the ServiceNow platform capabilities. Lead ServiceNow projects based on requirements, including design, configuration, testing, deployment, and post-go-live support. Work closely with third-party developers to implement ServiceNow solutions based on business needs and industry best practices. Configure and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and other business applications Monitor platform health and performance, addressing any issues and performing regular maintenance, patching, and updates. Following prescribed SDLC process to align with compliance standards. Collaborate with cross-functional teams to design and implement ServiceNow integrations with other systems. Troubleshoot and resolve ServiceNow issues and provide on-going technical support for users. Drive continuous improvements and optimizations to the ServiceNow platform to meet evolving business needs. Stay current with ServiceNow features, industry trends, and best practices. Provide training and guidance to end-users to maximize the platform's usage and effectiveness. GENERAL KNOWLEDGE, SKILLS, AND ABILITIES:
Minimum 5 years of experience as a ServiceNow Developer or Manager Minimum 3 years of experience as a Project or Technical Lead In-depth knowledge of ServiceNow administration, including platform configuration, instance management, and upgrades. Expertise in managing user roles, permissions, access controls, and ensuring platform security and compliance. Excellent communication skills with the ability to collaborate effectively across departments and teams. Proven experience troubleshooting platform issues and providing support for ongoing operations. ServiceNow Certified System Administrator (CSA) certification is strongly desired; other certifications like Certified Implementation Specialist (CIS) are a plus. Familiarity with ITIL best practices and frameworks. Experience with ServiceNow integrations using REST and SOAP APIs. Working knowledge of JavaScript, HTML, CSS, and other web technologies as used within ServiceNow. Experience with Agile methodologies for software development. Experience with ServiceNow tools like ServiceNow Studio and Flow Designer.
EDUCATION REQUIREMENTS:
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
Sprachkenntnisse
- English
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