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Greetings!!!
This is
Abhishek
from
Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.
Title:
Desktop Support Lead
Location: Southington, CT
Duration: Full Time
Job Description: • Provide Level 2/3 support for hardware, software, and network issues. • Troubleshoot and resolve escalated incidents within SLA. • Ensure compliance with IT policies and security standard • Supervise and mentor desktop support technicians. • Allocate tasks and monitor workload distribution. • Conduct performance reviews and provide training where necessary • Act as a liaison between end-users and IT management. • Communicate updates on major incidents and planned maintenance • Maintain accurate documentation of incidents, resolutions, and processes. • Develop and enforce standard operating procedures (SOPs). • Drive continuous improvement initiatives for support processes. • Oversee hardware/software inventory and lifecycle management. • Coordinate procurement and deployment of IT assets. • Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics. • Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow). • Excellent problem-solving, communication, and leadership skills.
Roles & Responsibilities
IF you are interested, please send me your updated resume ASAP with below details
:
Full Name:
Current Location/Zip:
Contact Number:
E-Mail Id:
Alternate Email Id:
Visa/Work Permit Status:
Current Rate/Salary:
Expected Base Salary:
Notice Period/Availability to Start:
Skype ID:
Willingness to relocate to job location:
Any Relocation Concern (family/house/weather):
Current/Previous Employer Name:
Preferred Interview timings (Specify Time zone):
Any other job opportunity in process & at which stage:
Overall Experience Summary:
LinkedIn URL:
Looking forward for your response..
Thanks and Regards,
Abhishek Singh
Jconnect Infotech Inc.
168 Barclay Center Ste. 347,
Cherry Hill, NJ 08034
Contact: 856-770-2379
Email:
abhi.k@jconnectinc.com
Sprachkenntnisse
- English
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