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Tier - 1 Desktop Support
Building & Earth Sciences, Inc.
- United States
- United States
Über
Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure.
This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.
Responsibilities
Incident Resolution:
Address and resolve user-reported incidents efficiently through our help desk ticketing system. Technical Support:
Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones. Hardware Configuration:
Configure hardware for deployment to both new and existing users, ensuring optimal performance. Network Troubleshooting:
Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment. Documentation:
Create comprehensive documentation for installations and procedures to enhance knowledge sharing within the team. Asset Management:
Track and record assets managed by the department to ensure accurate inventory control. Collaboration:
Work collaboratively with other IT team members to address and resolve severe technical issues. Spare Parts Availability:
Ensure the availability of spare parts, including mobile devices, desktops, laptops, and adapters, to minimize downtime. Project Assistance:
Provide support for other IT-related projects as needed, showcasing your adaptability and versatility. Qualifications
Communication:
Excellent communication skills, particularly when assisting non-technical users, demonstrating patience and clarity. Technical Proficiency:
Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges. Networking Fundamentals:
Fundamental understanding of networking concepts, including TCP/IP, DNS, Firewalls, and VPN.
Bonus points for...
Microsoft Intune Administration: In-depth knowledge and usage of Microsoft Intune.
Security Focus: Experience with Fortinet VPN and Firewalls to enhance network security.
Apple Business Essentials: Familiarity with Apple Business Essentials is a plus.
Pay will range from $18 to $20 per hour, depending on experience and match to our needs.
If you are a tech enthusiast with a knack for problem-solving and a desire to contribute to a collaborative IT environment, we encourage you to apply. Join us in maintaining the backbone of our IT infrastructure and be part of a team dedicated to delivering exceptional desktop support.
Sprachkenntnisse
- English
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