Customer Experience Intern - Analytics
Christian Brothers Services
- United States
- United States
Über
Christian Brothers Services (CBS) is a nonprofit organization providing health, retirement, risk, and consulting solutions to Catholic organizations nationwide. With more than 250 employees, CBS delivers mission-driven services through strong financial stewardship and operational excellence. We are seeking a motivated Customer Experience (CX) Intern to support customer experience initiatives within the Administration division. Working directly with the Chief of Staff, this internship provides hands-on experience contributing to strategic CX initiatives that influence how CBS listens to and serves its customers. This is a structured, paid internship designed to provide meaningful work experience and direct mentorship. Pay Rate: $17.00/hour What You'll Gain Exposure to enterprise customer experience strategy and CX program development Experience supporting customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys Hands-on experience analyzing customer feedback and identifying insights across customer segments Collaboration with cross-functional teams including marketing, operations, account management, and IT Experience presenting insights and recommendations for leadership review Key Responsibilities Customer Listening & Insights Support execution of customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys Review and synthesize survey results and historical customer feedback Organize insights gathered from customer interactions across multiple channels Identify trends, themes, and insights across customer segments (B2B and B2C) Translate customer feedback into actionable observations and recommendations Prepare summaries, reports, and visualizations for leadership review CX Program Development Contribute to the development of customer experience infrastructure and enablement initiatives Support journey mapping and point-of-service listening initiatives Assist with research related to CX tools, AI use cases, and industry best practices Cross-Functional Collaboration Participate in collaboration with internal teams such as marketing, operations, account management, and IT to better understand how customer experience is delivered across the organization Why CBS? Paid internship ($17/hour) Meaningful, hands-on project experience Direct mentorship and professional exposure Mission-driven organization serving communities nationwide Qualifications Currently pursuing an undergraduate or graduate degree in Business, Strategy, Analytics, Marketing, Communications, or a related field Strong analytical and critical thinking skills Ability to synthesize information and communicate insights clearly Strong organizational skills and attention to detail Comfortable working with data, presentations, and written summaries Curious, proactive, and eager to learn in a fast-paced environment
Sprachkenntnisse
- English
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