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Über
The IT Applications Manager is responsible for the configuration, optimization, and operational performance of Dental Crafters' business applications and operational technology systems. This role supports line-of-business platforms, endpoint standards, reporting infrastructure, workflow automation, and audio/visual systems to ensure that production, and administrative teams have reliable and efficient tools that support daily operations.
This position manages application-related vendors, supports application integrations and automation, and partners cross-functionally to improve workflows and reduce manual processes. The IT Applications Manager collaborates with the IT Systems & Security Manager to ensure business applications operate securely and effectively within established system standards while consistently modeling and promoting the Company's values.
Requirements
DUTIES & RESPONSIBILITIES:
• Lead the evaluation, integration, and governance of AI-powered tools and automation platforms - including large language models, AI assistants, and intelligent workflow solutions - to enhance operational efficiency and support organizational productivity initiatives
• In conjunction with department heads and SME's, configure and support line-of-business systems, including dental imaging systems, lab CAD/CAM systems, manufacturing systems, CRM, MRP/ERP, 3Shape, and 3CX
• Serve as a system configuration resource and operational liaison for department leaders
• Manage and maintain endpoint environments, including Windows workstations, hardware lifecycle standards, mobile device management (Android and iOS), print/scan fleet, Zebra printers, and production device systems
• Support SQL Server environments, including performance tuning, indexing, and general database maintenance
• Assist with ETL processes and data pipeline maintenance
• Support Power BI administration and internal reporting initiatives
• Manage vendor relationships, documentation, and long-term technology planning - including contract coordination, renewals, security protocols, and IT budgeting related to applications and development.
• Develop and maintain automation scripts using PowerShell, Python, APIs, and webhooks as directed
• Provide audio/visual support for conference rooms, TVs/displays, meeting technology, and related equipment (set-up, troubleshooting, and coordination with vendors as needed)
• Maintain version control practices using Git
• Coordinate with external technical vendors as needed
• Identify and recommend opportunities to reduce manual processes and improve system efficiency
• Maintain documentation for system configurations, automation scripts, and process standards
• Escalate infrastructure or security concerns appropriately
• Consistently model and support the Company's values
JOB REQUIREMENTS:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent combination of education and hands-on experience considered
• Technical certifications such as Microsoft (M365, Windows Server), CompTIA (A+, Network+, Security+), or similar preferred credentials
• Demonstrated hands-on experience supporting endpoint environments, system configurations, and operational technology platforms
• Experience supporting enterprise endpoint environments
• Experience configuring and supporting line-of-business systems
• Working knowledge of SQL Server and reporting tools
• Experience with scripting and automation tools such as PowerShell or Python
• Strong troubleshooting and analytical skills
• High attention to detail and system accuracy
• Ability to manage multiple operational priorities
• Strong communication skills with technical and non-technical team members
• Ability to move throughout office and production environments as needed; bend, stretch, kneel, and work in confined spaces; lift and move equipment up to 50 pounds; and use tools when performing equipment installation, cabling, or hardware maintenance
Sprachkenntnisse
- English
Hinweis für Nutzer
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