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Über
Delivering outstanding technical support for complex issues, spearheading problem management efforts, and keeping management informed of progress.
Collaborating with internal teams and third-party vendors to resolve advanced support cases.
Managing Oracle production environments, including performing upgrades, applying bug fixes, and implementing patch management, while ensuring consistent system uptime in a cloud-focused setting.
Participating in on-call support as part of a regular rotation.
Qualifications: Eligible for US Government TS/SCI with Polygraph clearance.
Must be a U.S. Citizen due to federal government client requirements.
Must reside in Austin, TX.
Willingness to work the second shift from 1 PM to 11 PM (shift differential pay applicable).
Bachelor's degree in Computer Science or equivalent professional experience.
Experience in Linux System Administration, Networking, Storage, Compute, and Virtualization.
Demonstrated experience with incident management processes.
A strong customer-oriented mindset focused on enhancing client experiences.
Compensation and Benefits: The salary range for this position is from $30.29 to $60.63 per hour, equivalent to $63,000 to $126,100 annually, with the potential for equity eligibility. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, disability coverage, paid time off, and a 401(k) plan with company matching. About Us: Oracle is a leading global technology company devoted to innovation and inclusive workforce practices. Join us in developing groundbreaking cloud solutions that address contemporary challenges while nurturing personal and professional growth. Oracle is an Equal Employment Opportunity Employer. We value diversity and encourage applications from all qualified individuals.
Sprachkenntnisse
- English
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