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Über
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests.
Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties.
At Calusade Hotels we believe exceptional hospitality begins with exceptional people.
We are committed to creating a workplace where our teams feel supported, valued and proud to belong.
Job Description 1.
POSITION SUMMARY The Accommodation Manageris responsible forthe leadership,organisationand overall performance of the Accommodation Department in line withCalusadeHotels standards.
Reporting to the General Manager, this role ensures all guest bedrooms and public areas aremaintainedto the highest quality standards, delivering an exceptional guest experience whilemaintainingstrong financial, compliance and people management controls.
The Accommodation Manager leads by example, driving team engagement and operational excellence while embeddingCalusadeHotels values across daily operations.
2.
KEY RESPONSIBILITIES Service Leadership & Guest Experience Ensure all bedrooms and public areas meet required cleanliness and presentation standards.
Coordinate daily room allocations with Front Office andmaintainaccurateroom status.
Monitorguest feedback, resolve issuespromptlyand implement service improvements.
Ensure VIP rooms and special requests are preparedtorequired standards.
Support achievement of guest satisfaction targets and mystery guest scores.
Operational Management Oversee the smooth daily running of the Accommodation Department.
Conduct regular inspections of guest rooms, publicareasand back-of-house spaces.
Manage lost property processes in line with hotel procedures.
Oversee waste management procedures within the department.
Ensure key control procedures are strictly followed.
Support room configuration requests including extra beds,cotsand twin conversions.
Team Management & Development Lead, motivate and develop the Accommodation team tomaximiseproductivity and engagement.
Manage recruitment, induction,probationand performance reviews.
Identifytraining needs and ensure all teammembers are trained on SOPs.
Prepare departmental rosters in line with forecasted occupancy and budgets.
Promote positive morale and a One Team, One Purpose culture.
Commercial & Financial Accountability Manage departmental payroll in line with budget and occupancy levels.
Control costs relating to linen, cleaning supplies,uniformsand equipment.
Support preparation of annual budgets and periodic forecasts.
Monitordepartmental expenses and take corrective action whererequired.
Assistin driving hotel revenue through effective operational planning.
Compliance & Risk Management Ensure full compliance with Health & Safety, Fire, Hygiene and Security standards.
Ensure accidents and incidents are properly reported and investigated.
MaintainHACCP and environmental compliance within the department.
Complete required documentation via Flow andAlkimiiwhere applicable.
Support emergency procedures including evacuation whenrequired.
Quality & Standards Ensure SOPs are current, implemented and regularly reviewed.
Drive continuous improvement in departmental standards and efficiency.
Maintainhigh standardsof personal presentation and hygiene across the team.
Monitorcompetitor activity and support service improvements whereappropriate.
Communication & Collaboration Maintainstrong communicationwith all Heads of Department.
Hold regular departmental briefings and team meetings.
Support hotel meetings and duty management asrequired.
Encourage effectivecross-departmental teamwork.
3.
CANDIDATE PROFILE Minimum 23 years experience in a supervisory or management role within a 4-star hotel environment.
Strong attention to detail and quality standards.
Proven leadership and team managementability.
Strongorganisationaland IT skills.
Flexibility and adaptability in a fast-paced environment.
4.
CORE COMPETENCIES Leadership & Accountability Guest Experience Excellence Commercial Awareness Compliance & Risk Control Communication & Collaboration Operational Discipline 5.
CALUSADE VALUES The Accommodation Manager mustdemonstrateand embed theCalusadevalues: Care Strive for Excellence Be Consistent Grow with Ambition One Team, One Purpose ADDITIONAL DUTIES Carry out anyadditionalduties as required by the General Manager or Management Team, consistent with the needs of the business.
Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people.
Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong.
We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. xcfaprz
Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us.
When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.
What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.
Skills: Accommodation Manager Benefits: Complimentary meals on duty Ongoing training Learning & Development Hotel Discounts Pension scheme Healthcare benefits
Sprachkenntnisse
- English
Hinweis für Nutzer
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