Triage Support Specialist

Triage Support Specialist Location: Dublin, Leinster, Ireland Job Type: Onsite Industry: Consulting - IT Consulting Job Category: Information Technology - System Support. The services include but are not limited to the following:

Compensation Base Salary - EUR 30,000 to 35,000
Full‑time
Benefits - Full
Relocation Assistance Available - No
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - No

Candidate Details
2+ to 5 years experience
Seniority Level - Entry
Management Experience Required - No
Minimum Education - Bachelor's Degree
Willingness to Travel - Never

Security Clearance Required: No
Visa Candidate Considered: No

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• Triage all bugs coming from dogfooding, internal QA, crash Bot, flytrap, customer reports, and other channels across product line of VR, AR, and Companion apps. The services description includes:
  
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  • VR (Quest 2, Quest Pro, Stinson, future product lines)
    
  • AR (Stella, Supernova, future product lines)
    
  • Companion apps (Twilight, View, MWA)
    
  
  
• Provide triage services on user bug reports which have minimal actionable details by running wider scenario coverage, A/B testing, and applying critical thinking to make bug actionable for engineer. xcfaprz
  
• Monitor release health by flagging launch‑blockers and top issues across product line of VR & AR. Improve triage efficiency through bugs, automation efforts, and improved documentation, tooling, and logging.
  
• Manage feedback groups through at least one of the following mechanisms:
  
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  • Structured triage
    
  • Replying to posts
    
  • Providing high‑level insights on a regular cadence
    
  
  

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• Strong technical skills with basic coding fluency in at least one major programming/scripting language
  
• Experience in command line tools and ability to review logs, derive root cause of bugs, develop test cases and plans, etc.
  
• Strong critical thinking and deductive reasoning
  
• Strong communication skills with an ability to engage with stakeholders in a customer‑centric way
  
• Experience in customer service, help desk, support or other technical roles (Preferred)
  
• Familiarity with gaming ecosystem and game design (object‑oriented programming, designing in a 3D space, etc.) Understanding of software development process (Preferred)
  
• Experience with commonly used bug tracking software such as Jira, Bugzilla, Mantis, etc. (Preferred)
  
• Graduation from a coding academy or equivalent experience (Preferred)