IT Support Administrator
Argento
- Belfast, Northern Ireland, United Kingdom
- Belfast, Northern Ireland, United Kingdom
Über
*Contract*: Full time permanent
*Location:* Argento Head Office, Belfast BT4 (office based and travel will be required to our various sites)
*Hours of work:* Monday – Friday, 0800 – 1630, 40 hours per week, with on call every other weekend (plus additional on-call hours to meet operational need over peak trading periods)
*Salary:* £32,000 per annum, (negotiable depending on skills and experience)
*Benefits:*
* Company laptop and mobile
* On-site Parking
* Use of company vehicle
* Generous staff discount (after completing 3-months of 6-month probation)
* Auto-enrolment pension scheme
* Eye care vouchers & Flu jab vouchers
* Regular staff events
*Job Summary: *
Working in a fast-paced commercial environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a ‘hands -on’ approach, providing IT services across our multi-site company. Travel will be required as well as flexibility due to working across both the Retail and Hospitality & Leisure Sector.
*Duties and Responsibilities:*
* First point of contact, via email, telephone calls and in person, providing a high standard of 1st and 2nd line IT support to all users
* Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner and provide efficient progression
* Take ownership of IT issues and tasks and see them through to completion, or escalate more complex issues as required
* Remotely connect and assist employees with IT related queries, maintaining communication until resolved
* Set up new users’ accounts and profiles, and deal with password issues
* Prioritise and manage many open cases at one time
* Installation and configuration of IT hardware and software including PCs, Printers, Networking equipment, CCTV and audio systems
* Assist in the build and deployment of desktops and laptops
* Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision
* Providing secure access to the network for remote users
* Testing of hardware and software releases and upgrades
* Assist manager in implementing IT policy, procedure, documentation, and best practice guides
* Flexibility is required to work out of hours and weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays
* _*Assist the IT Manager with day-to-day activities such as:*_
* User/Group Administration
* Software/Hardware Installation
* IT Asset Management
* Patch deployment
* Desk relocations
* To be involved in the department out of hours support rota
*The successful candidate will have the following essential criteria: *
*Essential criteria:*
* HND/HNC, NVQ4 or equivalent in Information Technology, Computer Science or related field
* 2 years’ relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role
* Track record of providing support of PCs, laptops, printers etc for a large business application (for example, Retail, Hospitality, Finance) in a complex organisation
* Strong comprehensible technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues
* Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc)
* Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL
* Competency in Office 365 administration – as a user, but also admin setup etc
* Understanding of networking (DNS / routing / VPN)
* Experience of data backup systems
* Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
* Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc
* Excellent communication with the ability to provide step-by-step technical help, both written and verbal in everyday language
* Strong planning and organisational skills with time management and the ability to prioritise
* Ability to meet deadlines and respond positively to pressure
* Motivated, pro-active, enthusiastic and friendly disposition
* Willing and able to travel including overnights and weekends to meet operational need
* Hold a current, full clean driving licence and access to a vehicle
* Right to Work in the UK
*Desirable Experience *
* Experience with Dell Servers & SAN, Ubiquiti, Fortinet, Hyper-V, MDM, Retail Systems / ERP
*How to apply: *
Please submit your CV and cover letter, detailing how you meet the criteria to *recruitment@argento.com *
*Closing Date: *Friday 20th March 2026 at 1630
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free flu jabs
* On-site parking
Experience:
* IT support: 2 years (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Sprachkenntnisse
- English
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