Technical Implementation ManagerKnox Systems • New York Mills, New York, United States
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Technical Implementation Manager
Knox Systems
- New York Mills, New York, United States
- New York Mills, New York, United States
Über
*Key Responsibilities*
* Own the end-to-end customer onboarding lifecycle for Federal customers, from professional services kickoff through production go-live and transition to steady-state operations.
* Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and operational readiness requirements.
* Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams during customer onboarding.
* Drive onboarding meeting cadence with a clear, compliance-aware agenda—ensuring alignment, decision-making, and accountability.
* Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness.
* Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, escalating issues and driving mitigation plans.
* Act as a trusted technical and operational advisor to customers, helping them understand Knox’s Federal operating model, shared responsibility boundaries, and production expectations.
* Coordinate external stakeholders for technical deep dives, runbook reviews, security workflows, and go-live readiness assessments.
* Ensure all onboarding artifacts are complete and auditable, including documentation, meeting notes, action logs, and operational handoff materials.
* Ensure customer environments are fully integrated into Knox’s SRE, NOC, and SOC workflows, including monitoring, alerting, escalation, and incident response.
* Validate that customers understand and align with operational SLAs, incident management processes, and change management expectations.
* Support smooth transitions from onboarding to steady-state operations, ensuring no loss of context or accountability between teams.
* Serve as the connective tissue between implementation, operations, and customer success.
*Qualifications*
* 4+ years of experience managing complex technical implementations in regulated or compliance-driven environments.
* Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments.
* Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness.
* Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes.
* Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments.
* Ability to translate compliance, security, and operational requirements into clear project plans and deliverables.
* Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders.
* Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
*Preferred Qualifications*
* Hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls.
* Experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams.
* Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001.
* Technical program management or project management certifications (PMP, CSM, etc.).
* Cloud certifications (AWS, Azure, or GCP).
* Understanding of infrastructure-as-code, DevOps, and reliability engineering concepts (conceptual knowledge preferred over hands-on execution).
* Strong risk management instincts and the ability to operate calmly under tight timelines and regulatory pressure.
*Benefits*
* Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability and an employee funded 401k plan. Please note, benefits are subject to change.
* Work Location: Hybrid (Tuesday-Thursday) in Woburn, MA 01801
Pay: $100,000.00 - $130,000.00 per year
Application Question(s):
* Do you have US Citizenship?
* Do you have 4+ years of experience managing complex technical implementations in regulated or compliance-driven environments?
* Do you have experience working alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness?
Work Location: Hybrid remote in New York Mills, NY
Sprachkenntnisse
- English
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