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Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Who We Are Calusade Hotels Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan.
Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests.
Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties.
At Calusade Hotels we believe exceptional hospitality begins with exceptional people.
We are committed to creating a workplace where our teams feel supported, valued and proud to belong.
POSITION SUMMARY The Front Office Team Member is responsible for delivering exceptional guest service at all times, ensuring professional, welcoming and efficient experience from arrival to departure.
The role requires consistently high standards of interaction with guests and colleagues, strong communication skills and full alignment with core values.
This position plays a critical role in shaping first impressions, maintaining operational accuracy and supporting service and revenue objectives within Hotel Kilmore.
KEY RESPONSIBILITIES Guest Interaction & Service Excellence Provide a warm, professional welcome to all guests.
Maintain high standards of courtesy, communication and personal presentation at all times.
Check-In & Check-Out Procedures Accurately complete check-in and check-out processes in accordance with company SOPs and brand standards.
Guest Communication Respond promptly and professionally to guest enquiries, requests and complaints, ensuring effective service recovery where required.
Systems & Administration Hotsoft and related systems accurately.
Complete daily checklists and compliance documentation through Alkimii.
Cash Handling & Financial Accuracy Process payments accurately, reconcile transactions and ensure compliance with financial procedures.
Team Collaboration Work closely with housekeeping, maintenance, F&B and management to ensure seamless guest experience.
Brand Standards & Values Demonstrate and uphold Hotels core values in all interactions with guests and colleagues.
Health & Safety Compliance Adhere to fire, safety and security procedures and ensure guest and colleague wellbeing at all times.
STANDARDS & BEHAVIOUR
- Maintain professional grooming and uniform standards.
- Demonstrate care, consistency and excellence in all guest interactions.
- Communicate respectfully and collaboratively with colleagues.
- Participate in mandatory training including Mapal Flow modules.
- Uphold confidentiality and data protection standards.
CANDIDATE PROFILE
- Previous experience in hospitality or customer-facing role preferred.
- Strong interpersonal and communication skills.
- High level of professionalism and personal presentation.
- Strong organisational and multitasking ability.
- Basic financial and cash handling competence.
- Familiarity with hotel PMS systems desirable.
- Flexible availability including evenings and weekends.
CORE COMPETENCIES
- Guest Service Excellence
- Communication & Interpersonal Skills
- Professional Conduct
- Systems Accuracy & Administration
- Team Collaboration
- Alignment with Company Values Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people.
Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong.
We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. xcfaprz
Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us.
When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.
What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.
Sprachkenntnisse
- English
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