Order Entry Representative

Job Description

Job Title: Order Entry Representative

Job Description

The Order Entry Representative serves as the first point of contact for customers placing orders. This role involves handling a high volume of quick calls and emails daily, primarily in a business-to-business context. The representative will resolve customer questions and issues, manage customer service inquiries, and process all orders over the phone while building rapport with customers.

Responsibilities

• Act as the first point of contact for customers placing orders.
• Handle a high volume of quick calls and emails, up to 80+ daily.
• Manage customer interactions primarily in a business-to-business setting.
• Resolve customer questions and issues effectively.
• Process and manage all orders over the phone.
• Build and maintain rapport with customers during interactions.
• Work off a queue from a central number that customers call into.
• Handle increased call volume during peak seasons, reaching 90-100 calls daily.

Essential Skills

• Experience with order entry and processing.
• Strong customer service skills.
• Proficiency in Microsoft Office Suite.
• Excellent multitasking abilities.
• Great personality with strong communication skills.

Additional Skills & Qualifications

• No specific certifications or education required.

Work Environment

The role is based in an on-site office environment with a cubicle setting. The dress code is business casual. The representative will work within a team of six other Order Entry Reps, with working hours from Monday to Friday, 8 AM to 5 PM. The team enjoys a great culture, with opportunities for career growth and advancement.

This is a Contract position based out of Bethlehem, PA.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending