Member Service Representative

Job Description

At NYM Federal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. NYM FCU has provided affordable financial products and convenient services to a membership base since 1967.  With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview: The Member Service Representative is responsible to provide excellent service to members by exploring member needs and explaining products and services with the ability to serve a member with any request, including new accounts needs, maintenance on accounts, loan applications and/or teller transactions. Through needs based assessment provide and offer additional products and services while creating a member experience. Operate within a branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require critical thinking and decision-making skills with a high degree of accuracy and in accordance within NYM FCU policies and procedures. The Member Service Representative will work collaboratively with your branch management team and teammates to deliver outstanding outcomes for every member’s interaction. The Member Service Representative must have an understanding of NYM FCU products and services and can respond to a range of member issues or inquiries in a friendly, courteous, and cooperative manner.  The Member Service Representative is expected to work well with others and maintain courteous and professional communications with teammates, members and be open to coaching and guidance. 

Responsibilities :

Specific duties include, but are not limited to, the following:             

 Ensure excellent member service; every member, every transaction, every time. 

• Conduct member interviews to uncover the needs of members to better help improve their overall financial situation. 
• Process the opening and overall onboarding of new members. 
• Perform