Customer Service & Order Entry Specialist

Job Description

We are seeking a Customer Service & Order Entry Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

We offer an exciting and rewarding opportunity for an enterprising manufacturing professional to be part of multiple and related start-up success stories in the biotech and biopharma industries.

We offer an exciting and rewarding opportunity for an enterprising manufacturing professional to be part of multiple and related start-up success stories in the biotech and biopharma industries.