CUA Case Manager

Job Description

Description:

Job Type: Full-Time | Field Work + Office-Based
Reports To: CUA Supervisor

Starting Salary: $60,833 yearly | $29.25 per hour

Regular Work Schedule: Monday-Friday from 8:30 am to 5:00 pm

On-call Schedule: Monday-Friday from 5 pm to 8:30 am | Weekly rotation between team units| No weekends

Locations: Philadelphia, PA

• CUA 2 - 1900 N 9th Street, Philadelphia, PA 19122
• CUA 5 - 3300 Henry Avenue, Philadelphia, PA 19129

ABOUT APM & CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

The Community Umbrella Agencies (CUA) are community-based agencies established to provide case management services and ensure the permanency, wellbeing, and safety of the children, youth, and their families. APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region.

JOB SUMMARY

The CUA Case Manager plays a critical role in supporting families involved in the child welfare system. This position is responsible for managing a caseload of children and families, conducting regular home visits, developing service plans, and coordinating with various stakeholders to ensure the safety and well-being of children. The Case Manager serves as the primary point of contact for families and is instrumental in helping them achieve reunification, kinship care, or other permanency goals.

Key Responsibilities

• Case Management & Planning
  • Maintain a caseload in accordance with DHS and agency standards.
  • Conduct comprehensive assessments of family strengths, needs, and risks.
  • Develop and implement Family Service Plans (FSPs) in collaboration with families and service providers.
  • Monitor progress toward goals and adjust plans as needed.
• Family Engagement & Support
  • Build trusting relationships with children and families through regular home visits and consistent communication.
  • Provide crisis intervention, advocacy, and referrals to community resources.
  • Support families in navigating systems such as education, healthcare, behavioral health, and housing.
• Collaboration & Coordination
  • Work closely with DHS, legal representatives, schools, medical professionals, and behavioral health providers.
  • Attend and participate in court hearings, Family Team Conferences, and other multidisciplinary meetings.
  • Ensure timely and accurate documentation in the electronic case management system (ECMS).
• Compliance & Reporting
  • Adhere to all DHS, state, and federal regulations regarding child welfare services.
  • Submit required documentation, reports, and case notes within established timeframes.
  • Participate in regular supervision, training, and quality assurance activities.

BENEFITS

• Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
• Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
• WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
• Basic Life Insurance (100% Employer Funded)
• Short-term and Long-term Disability Insurances
• 403B Retirement Plan through Mutual of America
• Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
• AllOne Health Employee Assistance Program at No Cost
• Employee Referral Program (You Can Earn Up to $600)
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays
• Mileage Reimbursement
• Free parking lot on Henry Ave location

Education and Experience

• Must have a Bachelor’s Degree in Social Work or related field including but not limited to sociology, psychology, counseling, criminal justice, education, divinity, or public health administration
• A minimum of 1 year of experience in human services preferred

Case Management Skills

• Conducting assessments
• Developing and implementing service plans
• Monitoring progress and adjusting plans as needed

Knowledge of Child Welfare Systems

• Familiarity with DHS policies and procedures
• Understanding of trauma-informed care and permanency planning

Crisis Intervention

• Ability to respond to emergencies and de-escalate situations
• Making appropriate referrals for mental health, substance abuse, or domestic violence

Empathy and Cultural Competence

• Working effectively with families from diverse backgrounds
• Building trust and rapport with children and caregivers

Collaboration

• Coordinating with schools, courts, healthcare providers, and other service agencies
• Participating in team meetings and family group conferences

Strong Verbal and Written Communication

• Writing clear, concise case notes and reports
• Communicating effectively with families, supervisors, and stakeholders

Time Management

• Managing a high caseload while meeting deadlines and documentation requirements

Attention to Detail

• Ensuring compliance with legal and procedural standards

Tech Proficiency

• Using case management software and digital tools for documentation and communication

Clearances

• Ability to obtain FBI fingerprints, PA criminal record clearance, PA child abuse clearance, medical exam and TB test
• Valid driver's license with clean driving record

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.