Administrative Support

Job Description

Job Title: Customer Service Representative Job Description

The Customer Service Representative is responsible for handling phone calls related to orders, general customer inquiries, invoice questions, and customer complaints. The role requires projecting a professional company image through phone interaction. This position is based in Enfield, CT, and does not offer remote work arrangements.

• Answer phone calls and respond to customer requests.
• Provide customers with service information.
• Identify, research, and resolve customer issues using computer systems.
• Follow up on customer inquiries not immediately resolved.
• Research billing issues and misapplied payments.