Customer Service Representative

Job Description

Client Success Representative

Become an integral part of TITAN Mobile Shredding's mission to provide premier information and product destruction services while ensuring seamless operational flow. We are looking for a driven, personable Client Success Representative to enhance our day-to-day operations and help grow our client base. This role is ideal for someone who thrives in both sales and service, managing inbound client support while proactively building our client base. Your role is pivotal in fostering the efficiency and excellence that TITAN Mobile Shredding provides.

Company Overview:
As the region’s largest independent NAID AAA Certified destruction company celebrating its 20th year anniversary, TITAN Mobile Shredding is not just a workplace but a place where your contributions directly influence the company’s legacy of providing unrivaled document and product destruction services. We pride ourselves on a culture of integrity, transparency, and relentless pursuit of client satisfaction. Our clients consistently tell us how friendly, responsive, and easy to work with our team is, and you will help continue that legacy. Learn more about our services at

What’s In It For You:

• A chance to flourish in a reputable company where your efforts shape the operational and sales landscape.
• Competitive salary and excellent benefits package.
• An engaging work environment that values teamwork, innovation, and growth.

LOCATION: Pipersville (On-site), PA – Must be able to reliably commute to this location Monday – Friday. Hours: 8:00am – 4:30pm. A commute under 40 minutes works best.

KEY RESPONSIBILITIES

Inbound and Outbound Sales & Client Success Responsibilities

• Serve as the first point of contact for clients and prospects, professionally answering inbound calls, emails, and website leads to identify needs and recommend service solutions
• Prepare, send, and follow up on service proposals (one-time and routine) to close new business
• Maintain a clean, accurate, and up-to-date sales pipeline within the CRM
• Support on-boarding and scheduling of new accounts by ensuring all service details are accurately communicated and documented in company software
• Conduct targeted outbound calls and email sequences to generate new business opportunities
• Cross-sell and up sell additional service solutions (routine shredding, hard drive destruction, etc.)
• Communicate all details to Operations to ensure seamless hand-off and execution
• Track and meet weekly activity and conversion KPIs
• Assist with small quantity drop-off clients

QUALIFICATIONS:

The best candidate will have -

• Great communication and strong follow-up skills
• Be able to work independently and make decisions independently
• Have excellent organization and time management skills
• Be personable and possess people skills
• Be enthusiastic, flexible and have a growth mindset

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma required, advanced degree a plus
• Minimum of 2 years of sales and/or customer service experience
• Experience using CRM systems (preferred)
• Ability to manage a fast-paced inbox and pipeline
• Strong phone presence
• Proficient with a solid understanding of Microsoft Outlook, Word and Excel
• Excellent verbal and written communications skills
• Strong interpersonal skills, focused on positive client experiences
• 7-year clear background check - local, state, federal
• Clear drug screening - pre-employment & random
• We are a smoke-free facility

Compensation & Benefits

FULL TIME: First year range based on experience: $45,000 - $50,000; additional compensation & benefits includes: 401K employer contributions (automatic 3% after 6 months), PTO, paid holidays, bonuses. INSURANCE: health, dental, vision, life, long-term disability; Optional: additional life, spousal life and short-term disability.

TITAN Mobile Shredding, LLC is the region’s largest independently owned, NAID AAA Certified Information Destruction Company. Launched in 2005, TITAN’s growth has been acknowledged by multiple-year selections in the Philadelphia 100 Fastest Growing Privately held companies and the Lehigh Valley Business Fastest Growing Companies. TITAN’s primary service is on-site document destruction and enhanced by on-site hard drive destruction, plant-based paper, media, hard drive and product destruction. Typical clients include financial, healthcare, accounting, legal, education, government and retail sectors. In addition to secure destruction, we also assist with policy and procedure development and employee compliance training. TITAN operates seven mobile paper shredding trucks, a hard drive/media shred truck, plant-based shredding and paper baling system. TITAN’s in-house baling system shortens the cycle for 100% paper recycling. TITAN provides service in eastern Pennsylvania, New Jersey and northern Delaware. Our website provides additional information and videos:

TITAN Mobile Shredding, LLC is the region’s largest independently owned, NAID AAA Certified Information Destruction Company. Launched in 2005, TITAN’s growth has been acknowledged by multiple-year selections in the Philadelphia 100 Fastest Growing Privately held companies and the Lehigh Valley Business Fastest Growing Companies. TITAN’s primary service is on-site document destruction and enhanced by on-site hard drive destruction, plant-based paper, media, hard drive and product destruction. Typical clients include financial, healthcare, accounting, legal, education, government and retail sectors. In addition to secure destruction, we also assist with policy and procedure development and employee compliance training. TITAN operates seven mobile paper shredding trucks, a hard drive/media shred truck, plant-based shredding and paper baling system. TITAN’s in-house baling system shortens the cycle for 100% paper recycling. TITAN provides service in eastern Pennsylvania, New Jersey and northern Delaware. Our website provides additional information and videos: