Member Experience Representative (Floating)

Job Description

Member Experience Representative (Floating)

Title: Branch Service Specialist (Floating)
Employment Type: Direct Hire
Compensation: $22.45/hour + Full Benefits + Career Growth Opportunities
Schedule: Monday–Friday, 8:30 AM–4:30 PM

Training Program

• Month 1: One-on-one foundational training to learn branch operations and member service workflows
• Month 2: Hands-on experience within the contact/call center environment
• Month 3: Rotational support across multiple branch locations to build adaptability and confidence
• Post-Training: Primary assignment to one branch, with flexibility to travel and provide coverage at additional locations as needed

Branch Locations (Travel Required)

• Philadelphia, PA (19130 & 19114)
• Abington, PA (19001)
• Warminster, PA (18974)

Position Overview

Are you a people-first professional who excels in a dynamic, member-focused environment? We’re seeking a Branch Service Specialist (Floating) to provide exceptional member service while supporting multiple branch locations. This role is ideal for someone who enjoys variety, teamwork, and making a meaningful impact on members’ financial experiences.

Key Responsibilities

• Deliver exceptional member service through face-to-face interactions, phone, chat, and email support
• Open new accounts, update existing accounts, and assist with day-to-day banking transactions
• Support members with loan applications,