Customer Relations Representative - State Farm Agent Team Member

Job Description

ABOUT OUR AGENCY:
I’ve been a State Farm agent for over 30 years, and in that time, I’ve built a business rooted in relationships, service, and a bit of personality. My path into insurance was an unexpected one, I have two brothers-in-law who became State Farm agents and introduced me to the business - but before that, I was actually a musical theater major at the University of Cincinnati Conservatory of Music! I’ve found creative ways to weave those performance skills into my business, whether it’s through customer engagement or team motivation.

My team currently includes an incredible office manager who’s been with me for half of my agency’s life — she’s experienced, organized, and keeps our office running smoothly. Alongside her are two fantastic team members who make the office a fun and friendly place for both customers and coworkers. We’re currently looking to add one more person to our close-knit group.

Our culture is relaxed but focused, centered on excellent customer service and teamwork rather than high-pressure sales. We take pride in maintaining our 5-star Google Review reputation and celebrate every positive review together. Mondays start with team meetings — a mix of weekend catch-ups and business planning — and we enjoy regular lunches, dinners, and even mini golf outings (families welcome!).

We’re very active in the community and participate in just about every local marketing event. After three decades, our name is well-known and well-loved in the area — and I’m proud to lead a team that represents that legacy with enthusiasm and care.
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