Reservations Agent

Job Description

• Excellent communicator in both written and verbal.
• Able to provide superior customer service at all times and work through guest concerns in an efficient manner.
• Responsible for entering, checking, and monitoring all reservation transactions.
• Check reservation transaction register to ensure accurate arrival lists are available to Front Desk team.
• Well versed in all hotel policies and information to be able to answer guest and potential guest inquiries.
• Answer phone calls and be able to enter bookings via phone.
• Maintain accurate and organized reservation files.
• Review and monitor hotel availability to ensure booking levels are in compliance with hotel goals.
• Answer emails in a timely and professional manner.
• Assist in reconciling and processing commissions payments to various agents and companies.
• Manage VIP booking accounts to ensure they always receive excellent customer service.
• Refer all potential group bookings to our Reservations Manager and ensure all information is accurately transferred.
• Candidates should be able to work a variety of shifts, AM and PM, five days per week.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

REQUIREMENTS

• Ability to communicate effectively with the public and other team members.
• Read, write, speak English fluently. Second language a plus.
• Proficient in Microsoft Office, especially Microsoft Excel is a plus.
• Ability to learn and work with new computer programs and PMS/Reservation software.
• Must be able to multitask and work in a fast-paced environment

The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.